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FAQ's

I just placed an order, when will it be ship?
We try our best to ship items as fast as we can. Please allow 2-5 days processing time and an average shipping time of 7 - 12 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. 

I have received a defective product, what can I do?
If you have received a defective product, we will issue a replacement without cost.

Can I cancel my order?
You are able to cancel your order with no penalty! As long as it is cancelled before it was processed.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply send us an email to info@fetchly.co. If the given address is wrong we can change the address to the correct one within 24 hours.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7 - 12 days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send us an email to info@fetchly.co and we will be happy to assist you. 

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